Return Policy

Thank you for your interest in Cart2Add products! We want you to be completely satisfied with your purchase. This return policy outlines the conditions under which you can return an item purchased from our website.

Returns

• You can return most new, unopened items within 30 days of delivery for a full refund.
• We will also accept returns of used or opened items within 30 days of delivery, but a restocking fee of 15% may apply.
• Certain types of items cannot be returned, such as perishable goods, custom-made products, and digital downloads.

Return Process

1. To initiate a return, please contact our customer service team by email at [email protected] or by phone at [phone number] within 30 days of receiving your order.
2. Our customer service team will provide you with a return shipping label and instructions on how to return the item.
3. You are responsible for packing the item securely and shipping it back to us.
4. Once we receive the returned item, we will inspect it and process your refund according to the terms outlined above.

Shipping Costs

• You will be responsible for the cost of shipping the returned item back to us.
• However, if the return is a result of our error (e.g., incorrect item shipped), we will cover the shipping costs.

Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 5 business days for your refund to be processed.

Exceptions

• Items that are damaged due to misuse or neglect cannot be returned.
• Items that are lost or stolen in transit cannot be returned.
• If you return an item that is not eligible for return, we will notify you and the item will be shipped back to you at your expense.

Questions

If you have any questions about our return policy, please contact our customer service team by email at [email protected] or by phone at [phone number].

We hope this return policy is helpful! We want you to have a positive shopping experience at Cart2Add.